So I am still waiting to here about my TV after signing up with the VIP package. I had an email last week it was going to arrive last Monday. A week later I am TV less. I have called and had the phone put down on me.
Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful. Tell them you are not happy that your package is not activated and because of these problems you are thinking of cancelling - and they will give you best information and/or try and sort it for you as it’s their job to keep customers.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.