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Suzy11
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Faulty Remote

Hi

our tv remote control is not working and we are having to use the actual box to manually control the tv.

Please can you arrange for a replacement to be sent at all?

Thanks in advance

Suzy

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Very Insightful Person
Very Insightful Person
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Re: Faulty Remote

You can’t arrange a new remote through here. You will have to call in - 150 from a Virgin Media landline or 0345 454 1111.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Suzy11
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Re: Faulty Remote

Thank you.

can you please advise what options I need to select when I call as twice I have called and obviously selected the wrong ones.

thanks

suzy

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Re: Faulty Remote

Hi Suzy11,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you have had trouble with your remote.

Have you spoken to the team and had a replacement sent out since your post?

If you haven't, please let us know and we will be more than happy to help.

Regards

Lindsey_C

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Suzy11
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Re: Faulty Remote

Hi Lindsey

Thanks for your reply.

No I haven’t had a replacement sent out yet so thank you for your help.

suzy

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Re: Faulty Remote

Hi Suzy,

Thank you for letting us know. I will send you a private message asking for more details from you so we can help further with this.

Regards

Lindsey_C

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