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shamick59
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Error message cant connect to this region

All of a sudden when I try to connect to itv. Channel 4  Alibi and a couple of other channels I get message not available in this region. If 8 go direct from itv hub everything works fine

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jb66
Alessandro Volta
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Message 2 of 6
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Re: Error message cant connect to this region

Are you in Scotland? I.e STV region not ITV?

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shamick59
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Re: Error message cant connect to this region

Hi I am in exactly the same address as always. Sorry should have said it’s my go app not my box so should work anywhere.  It worked in Spain a few months ago 

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Moderator (Retired) Huw_B
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Message 4 of 6
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Re: Error message cant connect to this region

Hi shamick59, 

I'm sorry to hear that you've been experiencing issues with the TV Go app, and also apologies for the delay in getting to your post. 

I'm hoping that you've now resolved this issue, if not please delete the app, and reinstall (if you get a message saying that you have no devices left, let me know). 

Once you've done this, try to watch them again, and come back to me to say whether or not it's worked. 

Apologies once more. 

Huw


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shamick59
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Message 5 of 6
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Re: Error message cant connect to this region

Hi Huw. It appears I can’t use the app as I have a VPN installed. I have to switch this off to watch the app. I can watch tv channels direct with the VPN 

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Forum Team (Retired) Ben_N
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Re: Error message cant connect to this region

Hi Shamick59. 

 

Due to licensing restrictions there would be issues if using a VPN with TV Go. 

 

Have you been ok watching TV Go since you've been turning off the VPN? 

 

Thanks

Ben_N

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