I keep getting on demand unavailable error code 401 it's really frustrating cos it's not on all of the box sets episodes . It's for the walking dead I've phoned up and they said it would get sorted in the next few couple of days wich was 5 days ago
Welcome to the Community, we usually ask you to create your own thread for us to take a closer look at this but I'd like to help as soon as possible.
This error is usually related to individual content so let me know what programs/channels you're having trouble viewing. Are you seeing this issue at certain times of the day or does it happen every time? Lastly, how long have you been experiencing this issue?
Sorry for all the questions, we're looking forward to getting this issue resolved.
We keep getting this error message trying to watch The Good Doctor Series 1, Episode 1, which is coming on demand from Sky. Within our service apparently. Tried rebooting the box, made no difference. It fails after the point of accepting our 4-digit pin. Can anyone suggest what else we can try please?