Boxes are registered to your account. What I think you are saying is new V6 box is ok, old downstairs box to be moved upstairs and upstairs box returned. What it looks like is that the old downstairs box has been deregistered, not the upstairs box. You need to contact customer services about getting registration changed, you will need both old boxes serial numbers.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
You shouldn't even need the serial numbers. They can see what was/is on your account. Tell them you want V HD/V+ HD removed, and TiVo box added back on. Price difference between TiVo & older V boxes is only £1 per month so neither here or there really.
Thank you although the told me that I was actually going to be getting a better monthly rate and that I can simply swap box over so best get on to them today as don’t want to be paying more as I was about to leave for Sky!
Original two room set up with hub in lounge originally with TiVo box and much older box upstairs via additional wall socket. The old box had stopped working properly.
Virgin were contacted and have sent a new v6 box out today, told on phone this could be used in lounge with hub and just to unplug old box upstairs remove and replace with TiVo.
New v6 seems to be working ok downstairs (although can’t seem to adjust tv volume anymore via virgin remote??) however we are not getting past the connection screen with the TiVo upstairs as getting message “Ethernet cable has been unplugged” and therefore no network connection is being created. The TiVo has the power cable, hdmi cable from box to tv and cable from wall socket into box (the same as it had when the older box was there). Unlike the original poster we can’t get any channels. Phoned virgin helpline but the 2 call handlers didn’t seem to have a clue what the problem was either so arranged an engineer. My gut instinct is that this could be something simple that might not need an engineer (save my time and theirs).
any thoughts folks?? (Please bear in mind I am not techie in the slightest so replies would need to be simpleton terms 😂)
Take the TiVo back downstairs if possible, and see if it is still functioning there. If it is, then you've at least isolated the problem to the cable connection in the upstairs room. Make sure the coax cables are screwed in tight both at the TiVo box and at the wall point. If it still doesn't work then at least you've got the engineer already booked.