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Simonb123
Tuning in
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Message 1 of 4
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Egineer needed tomorrow, Christmas eve

Another tivo box broken number 3 now !  it broke tonight  11pm,  the night before  Christmas eve, so  tomorrow I need it fixed - please send an emergency egineer first thing in the morning, tried contacting you but you don't offer a 24 hour service for your 24 hour product !!!!

 

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Superuser
Superuser
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Message 2 of 4
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Re: Egineer needed tomorrow, Christmas eve

As staff replies on here take around a week, you are unlikely to get an engineer tomorrow through here.....

 

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jbrennand
Alessandro Volta
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Message 3 of 4
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Re: Egineer needed tomorrow, Christmas eve

The chances of 3 different tivo boxes failing on your connection due to box problems must be vanishingly small.  You must have an underlying issue that is casing whatever problems you are experiencing. So an engineers visit is a place to start but you need to call it in - will take longer on here.

Or you could tell us what the actual problem is and there may be someone who can help.

EDIT: BTW double posting the same problem wont help.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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michaeldavis
Well-informed
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Message 4 of 4
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Re: Egineer needed tomorrow, Christmas eve

According to this persons other post it is a W02 error, which if memory serves me, is a loss of signal to the Tivo.

This is either a bad connection/faulty cable or an area fault.

As the previous post suggest, three faulty boxes would make the poster the most unlucky person on earth.

It could be something as simple as a bad connector. To test this disconnect the cable to your hub and connect it to your Tivo and power the box up.



You can't learn anything from a mistake until you admit that you've made it.
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