As with all providers we do offer introductory offers to new customers, at the start of all of our customers time with us they will have benefited from such a deal. Once this expires we'll always do all we can to offer the best existing customer deal available.
Yep, like various TV ads for financial products usually, there are new customers, existing customers in contract and existing customers out of contract.
All seem to have different pricing structure often with/without a 'loyalty' discount. and not always on the website so you can check. Usually your invoice only has a 'bundle' price, no breakdown for individual services.
The one that really annoyed me was trying to drop the landline and the bundle price went UP.
Para 1 - entirely specious. There is absolutely no difference between an itemised list and a bundle to offering additional discounts.
Para 2 - I am well aware of the limited offers or ability to compare cost of individual services to other providers for existing customers. I said that in my earlier post. For example, at the moment the only offer is a £27 SIM from your associate company! Some people do not like talking to strangers, especially from a disadvantaged position of zero knowledge of service/bundle/cost/discounts.