Been trying for about 3 days to reduce my TV/Phone/Broadband package to broadband only, keep having to explain myself to offshore handlers, who don't quite understand what i am saying half the time (i am from Liverpool), keep being told they cannot do what i want (i selected the option to leave/downgrade/cancel etc etc, so why do i get through to someone who cannot help?)
Apparently i need to speak to these mythical "account specialists", but there is a 60 minute wait, and then 2 days later a 55 minute wait
who is paying for these extra few days i am stuck with an massive bill that i am trying to reduce, i doubt VM will be paying it!
I don't get why it is so difficult to amend my package, surely everyone cannot go through this
I am already annoyed enough as VM seem to be the only provider for my new build estate and have me held to ransom (i think they know this too somehow, as i have got absolutely nowhere when trying to ask for a better deal on the lot), i wanted to leave entirely but the idea of max 6-10mb broadband from other providers has forced me to stay with VM, however downgrading to broadband only seems impossible
Try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open 8am until 10pm. The best time to call though will be between 9-10 when you will usually get a UK call centre who’s staff are more informed and helpful. Tell them you are thinking of leaving for Sky/BT because of the costs - and they will try and sort it for you (as it’s their job to keep customers).
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.