Virgin Media Community

[MatandMarie]

Had no internet or TV all day yet bill stayed the same. 

Have emailed twice and gone through a complaint company resolver and still no reply.

Why should I have to pay for services that were not supplied?

You even put our bill up afterwards too!

[Ernie_C]

At the time of your outage, did you report the problem to Virgin Media?

If not, you have no entitlement to compensation.

https://www.virginmedia.com/help/automatic-compensation

[MatandMarie]

Yes I did.

Not after "compensation" just after acknowledgement of the complaint made.

Being ignored is ridiculous

[jbrennand]

As well as trying the “check service,” weblink at the top of this forum board, there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. If nothing shows there call it in and see what they say when they test your connection and if possible get a fault reference number.

The "compensation "timer" can also be started on this number.

https://www.virginmedia.com/help/automatic-compensation