Menu
Reply
  • 2
  • 0
  • 0
MatandMarie
Joining in
212 Views
Message 1 of 4
Flag for a moderator

Complaint being ignored

Had no internet or TV all day yet bill stayed the same. 

Have emailed twice and gone through a complaint company resolver and still no reply.

Why should I have to pay for services that were not supplied?

You even put our bill up afterwards too!

0 Kudos
Reply
  • 16.02K
  • 1.67K
  • 3.65K
Very Insightful Person
Very Insightful Person
209 Views
Message 2 of 4
Flag for a moderator

Re: Complaint being ignored

At the time of your outage, did you report the problem to Virgin Media?

If not, you have no entitlement to compensation.

https://www.virginmedia.com/help/automatic-compensation

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 2
  • 0
  • 0
MatandMarie
Joining in
195 Views
Message 3 of 4
Flag for a moderator

Re: Complaint being ignored

Yes I did.

Not after "compensation" just after acknowledgement of the complaint made.

Being ignored is ridiculous

0 Kudos
Reply
  • 9.62K
  • 1.01K
  • 1.52K
jbrennand
Alessandro Volta
179 Views
Message 4 of 4
Flag for a moderator

Re: Complaint being ignored

As well as trying the “check service,” weblink at the top of this forum board, there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. If nothing shows there call it in and see what they say when they test your connection and if possible get a fault reference number.

The "compensation "timer" can also be started on this number.

https://www.virginmedia.com/help/automatic-compensation

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply