Menu
Reply
Simondbell
  • 1
  • 0
  • 0
Joining in
118 Views
Message 1 of 2
Flag for a moderator

Code 7400

Hi

I have had a new box today and I'm getting this code and only a few channels are working. 

Been on hold for a hour now 

0 Kudos
newapollo
  • 8.01K
  • 1.17K
  • 2.19K
Very Insightful Person
Very Insightful Person
111 Views
Message 2 of 2
Flag for a moderator

Re: Code 7400

Hi Simondbell,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try calling 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Lines are least busy at 8am when they first open and late afternoon around tea time.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


0 Kudos