Thanks for getting back to us.
Next I'll need to arrange for an engineer to take a closer look so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Talk to you soon
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Welcome to the community and I'm sorry to hear about what's happened.
I'd certainly like to get to the bottom of this so I'm just going to send you a private message to confirm further details.
You can find this message in your inbox which is the purple envelope at the top right of the screen.
Thanks for getting back to me.
I'm glad to hear the channels are now working and if you have any further issues just let us know on the community.