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Catch up

Anyone else have problems with catch up and other apps? I’m constantly having issues with Netflix and catch up. Wonder if it’s worth complaining. Just get the message on screen “ not available try again” so annoying when paying  over £100 a month for a package that routinely has problems 😡

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Re: Catch up

Hi angiepren, thanks for getting in touch.

 

Apologies for any issues you've had with the TV service. 

 

I've been able to locate your account using your forum details - unfortunately I wasn't able to read any info from your boxes as they're showing as unreachable.

 

Can you please try giving them a reboot and pop back if you're still having problems? It may also be worth checking for related known issues on our service status page: virg.in/service. If you sign in from there you can also run tests on your equipment which may offer a solution.

 

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

 

Tom

 

 

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