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MrsMD
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Catch up picture poor

Hi, I had my services installed yesterday and I am finding the catch up picture to be very poor. There are lots of pixels and no clarity to the picture. Any suggestions or is this normal with virgin?
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Forum Team
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Re: Catch up picture poor

Hi MrsMD,

 

Thanks for posting on the community and I'm sorry to hear this is happening.

 

I have tried checking the boxes so can I confirm if it's happening on both?

 

I'd also recommend ensuring all cables are secure and rebootING by the mains.

 

Let me know if there's any problems.

 

 

Rose
Forum Team


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