I have my Virgin service installed a couple of days ago, so still learning about the setup etc. I’ve got the latest V6 set top box and broadband service (VIP package). I already have a decent TP Net router which I set up using modem mode on the Virgin hub router box. Works fine and now have great broadband signal in my house.
This evening I noticed that the catch up and on demand services were ‘temporarily unavailable’. I checked on this board and followed the suggestion of turning the V3 box off and on again after a couple of minutes. Still no catch up and on demand, but had a Network Availability (C130) message show up on the home page. The Network Connection page shows no connection - network cable unplugged. I’ve tried connecting a LAN cable from the hub router to the V6 box but still get the same ‘no connection’ message. I’m guessing that the problem was caused because on installation the two boxes were connected via WiFi by the installation engineer, and when I went to modem mode on the Virgin hub router box the connection was lost. I’m not sure how to connect via WiFi from my TP Net router but would like to try if somebody could advise me what to do!
Also, could the LAN cable be the problem, I’ve read that some users have upgraded to a CAT6 cable and it sorted the problem. Also read somewhere that only one LAN cable can be used if in Modem mode - maybe wrong on this and could be applicable to previous Virgin routers.