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kevro
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BT Sport 2 Extra (Red Button)

I cannot access BT Sports 2 Extra (Red Button). I was watching the WTA Tennis Final, which was interrupted by rain, and it was then specified that it was available on BT Sport 2 Extra. When using red button it says that there are currently no sporting events.

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newapollo
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Message 2 of 9
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Re: BT Sport 2 Extra (Red Button)

It's not much help but highlights are being shown between 8 and 10 this evening on BT Sport 3
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Roy16
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Message 3 of 9
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Re: BT Sport 2 Extra (Red Button)

I have the same problem with the red button, get a message, Oops, there's been a technical hitch,so you can't access this feature at the moment.

Called Virgin, they say it is BT Sports problem, called BT sports, they say it is Virgin !!!!

 

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kevro
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Message 4 of 9
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Re: BT Sport 2 Extra (Red Button)

I have the same problem, although it has been working on BTSport1. The message though, does say contact Virgin to report the error. Let's hope that a Virgin staff member sees these comments and sorts out the problem. When they ask you for feedback on your Virgin experience with customer service, you can reiterate the problem.

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Forum Team
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Message 5 of 9
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Re: BT Sport 2 Extra (Red Button)

Hello guys,

 

I am sorry to hear that you have had this issue, I am unable to check this from our end at the moment due to there being no red button content, We will check next time there is, if you can too and collate our results here we can proceed from that 🙂

 

Thanks Joe_F

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Roy16
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Message 6 of 9
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Re: BT Sport 2 Extra (Red Button)

Thanks, just tried the red button on 2 , 3 , and  ESPN, same Oops message on all three, BT 1 works OK

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Message 7 of 9
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Re: BT Sport 2 Extra (Red Button)

Thank you, I am going to reach out to the team can check on this.

 

Thanks Joe_F

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Roy16
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Message 8 of 9
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Re: BT Sport 2 Extra (Red Button)

Just checked and all seems to be working again after been out for at least 24 hours, not sure whether BT or Virgin have been doing something to the system.

Thanks  Roy

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Message 9 of 9
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Re: BT Sport 2 Extra (Red Button)

Hello Roy16

 

I have just been told this is now fixed, thanks for the heads up 🙂

 

Thanks Joe_F

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