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Madcow
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BBC iplayer - something went wrong

Been trying to watch a number of programmes on the iplayer and all I get is a message saying, “Something went wrong playing this programme”. Anyone have any ideas how to fix it? I have the newest hub and TiVo box.  Thanks 

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Forum Team (Retired) Craig_D
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Re: BBC iplayer - something went wrong

HI Madcow

 

I'm very sorry for the problems you've been experiencing with your iPlayer application recently. 

 

I've taken a look at this from our end and we're not detecting any errors, if you're still experiencing issues are you able to access any On Demand or Catch Up content? 

 

Look forward to hearing from you

Craig


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Madcow
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Re: BBC iplayer - something went wrong

I can access on demand content from other channels such as ITV player, All 4 and Channel 5 but still BBC iplayer shows the same error message whatever I try to watch.

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Forum Team (Retired) Craig_D
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Re: BBC iplayer - something went wrong

Thanks for getting back to me about this Madcow

 

Does this happen every time you try to watch content from iPlayer or just some of the time? If it's the latter, are you noticing this issue occurring at certain times of the day? 

 

If you've got more than one set top box at home, are you seeing this issue on just one? 

 

Talk soon

Craig


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Madcow
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Re: BBC iplayer - something went wrong

Hi Craig,

Happens every time unfortunately. We only have one box so can’t tell if it’s box related.

Thanks

Chris

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Forum Team (Retired) Craig_D
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Re: BBC iplayer - something went wrong

Hi Chris

 

Thanks for the fast response, I'd like to take a closer look at this and get it escalated if we can't get this sorted soon. 

 

So I can do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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