Our contract is up for renewal, we’ve had the Asian mela discount of £6 for a year now but the rentions team are saying it’s cant be added on yet? I don’t want to wait until the very day it runs out to renegotiate my contact. Why can’t they just continue with it?
They are offering me another contact but that £6 AM discount does make a huge discount to the price offered if it can’t be renewed. Shame really as we’ve been with virgin since NTL world.
Asian mela discount ran out today and retentions call centre said it can’t be renewed. Renewed for grandmother only a few weeks ago. Price difference for package price from last month to this month is more than £14 difference! This is ridiculous! Feels like pot luck on the deal you get and person you’re speaking to to even get a good deal! Very unfair! Can anyone do something about this because every time I call the price changes which can’t be right, surely?!