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MK23
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Asian mela discount

Hello,

Hopefully someone can help. 

Our contract is up for renewal, we’ve had the Asian mela discount of £6 for a year now but the rentions team are saying it’s cant be added on yet? I don’t want to wait until the very day it runs out to renegotiate my contact. Why can’t they just continue with it? 

They are offering me another contact but that £6 AM discount does make a huge discount to the price offered if it can’t be renewed. Shame really as we’ve been with virgin since NTL world. 

Any help would be appreciated. 

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Forum Team
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Re: Asian mela discount

Hi MK23,

 

Thanks for posting and welcome to the community 🙂

 

The discount reason would potentially be because you're on the best deal available when you've chatted to the team, though this should be explained when you call.

 

Kind regards,

John_GS
Forum Team

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MK23
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Re: Asian mela discount

Asian mela discount ran out today and retentions call centre said it can’t be renewed. Renewed for grandmother only a few weeks ago. Price difference for package price from last month to this month is more than £14 difference! This is ridiculous! Feels like pot luck on the deal you get and person you’re speaking to to even get a good deal! Very unfair! Can anyone do something about this because every time I call the price changes which can’t be right, surely?! 

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Very Insightful Person
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Re: Asian mela discount

A lot of discounts are dependent on what else you have in your package meaning some qualify & some dont

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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