How can Virgin get away with the service they offer to paying customers? We made the mistake of signing up in December to their "VIP" package and have never been so frustrated with the incompetance of the staff. The installation took 8 weeks as they thought the area could not be serviced (despite the marketing we received). Turns out their engineer had got it wrong and looked in the wrong place! Then phone stopped working on day 1 and we had internet speeds of 8mbps instead of 200mbps!!! Now they have got the bill wrong. Noone at Virgin can even spell the word ownership and they are all reluctant to log complaints. How can you take the complaint to the regulator?
Thanks for your post and welcome to the forums. It's great having you here even though your journey has been less than perfect so far
Looking at the account I can see there has been a few complaints raised on the account and closed as resolved after they have been dealt with.
So I can understand what's going on in more detail, and take full ownership of this for you, I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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