on 13-09-2020 13:20
05-10-2020 19:05 - edited 05-10-2020 19:06
Yeah... I would bet a months subscription that this is a really trivial little bug. The reality is that these chumps don't appear to have much of a clue. Do we even know if they know what the issue actually is ? 🤔
I haven't called support personally yet as I know that's another few hours of pointless phone hanging round.. to speak to someone who is even less clued up than me on the issue. And I know almost nothing about it.
on 05-10-2020 19:11
Takes too long to speak to anybody
also I have 2 boxes one has the app the other doesn’t so I think it might be a fault with the box
would I thought they would replace a box and see if the fault goes
on 06-10-2020 12:35
Re All4 App Black Screen
Report No. F008403264 Fix estimate repeatedly put back daily. Now estimated 12/10/20
When will i recieve a REFUND for unavailable service, and unacceptable fix delay?
on 06-10-2020 23:26
Could be a fault but it is almost certainly some daft wee corruption in a config file somewhere on the system. I reckon a full factory reset would fix it , but I have too many other recordings, so I do not want to do that. Here's another idea Virgin.🤔 Provide some sort of online backup facility where you can temporarily store your recordings/wishlists to allow a full factory reset. You know, using that 21st century cloud thingy.
If I could really be bothered, I would take the disk out, connect it up to another computer and search about till I found something i.e. do what the Virgin tech guys don't appear capable of doing.🙄 However, that (a) is probably going to infringe on some clause in a contract somehere and (b) I've got other things to do. Like trying to decide what to spend the £3 All4 subscription on instead. Actually if this continues for another 12 months, I will have saved up enough to buy an Amazon Firestick and watch all4 through that. 😋
on 12-10-2020 12:55
Today’s the day!!!!!!!! Not hopeful but......
on 12-10-2020 15:18
Just had status update email it's another date change its now the 20th October!!!
on 12-10-2020 21:08
OMG... what can we do ?? Can someone out there help ? How do we escalate this ? They can’t get away with this anymore can they ???
on 13-10-2020 13:53
Hi there @Chardy51
Welcome back to our Community - we are sorry that you're impacting by the known issue with the All4 app currently. This is still open with an estimated fix date of 20th October.
Channel4 are investigating the issue with their App and are working to get things sorted for those impacted as soon as possible. No credits will be offered for this as it is a free added extra service that is not charged.
Thanks for your patience whilst this is investigated and fixed.
Cheers
Katie - Forum Team
on 13-10-2020 17:49
All4 has stopped working on my tivo box, just a blank screen when clicking on the app, what's happening
on 13-10-2020 17:51
Do you have a TiVo or a V6? If you're not sure, please check here
All-4 has never been available on the TiVo.. If you're using a V6, are you watching on a 4K UHD TV by any chance? What's the make & model if so.
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