There’s a workaround for people who, like me, had been watching a series through the app: You can still find the programmes through Search. You just don’t have the benefit of the app organising where you were with everything, and you have to navigate to the series and episode that you want every time.
That might justify VM’s refusal to pay any compensation. We might though be due something for the poor service answering the fault reporting phone line (and being too busy because there are faults to fix Is of course a ridiculous excuse for a fault reporting line), or for the repeatedly, knowingly inaccurate claims as to when it might be fixed. Top Tip: If you tell someone it’ll be fixed in 24 hours and you’re lying, they’ll rumble you in 24 hours.
No wonder the phone line is busy: Just be honest and say it’s going to take a month, and people won’t phone back to complain again until then.
