on 13-09-2020 13:20
on 26-09-2020 19:16
I am still awaiting a return phone call from Virgin Media technical team. ( again )
Can't help but wonder - 2 weeks on from first reporting problem - whether anyone in Virgin Media cares enough to either resolve the problem or at the very least communicate properly with their customer base.
on 27-09-2020 13:00
Sorry to hear that you're having issues with the All 4 content on your ox, Pster72.
Are you still having these issues with All 4 content?
Regards
Steven_L
on 27-09-2020 13:08
Yes still not working
works on the one upstairs
on 27-09-2020 15:36
And me ! Is it worth wasting my time again calling to have nothing resolved .. why can’t they fix it?? I just don’t understand
on 27-09-2020 15:44
You would think someone from virgin media would read this
and give us an update on what is happening
physical look at the problem at someone’s box and sort it out
then pass on the fix to the rest of us
on 28-09-2020 09:34
Hi all,
We're very sorry that some customer's are unable to access the All 4 app through their V6 box.
This issue has been raised under fault reference F008403264 and we hope to have a fix in place very soon.
We will update the thread as soon as we have an update.
Regards,
Community Moderators
on 28-09-2020 16:09
Thank you
on 28-09-2020 21:35
"Gina1980 - do you have problems with any other apps, aside from prime and All4? Do you get any error messages before you get to the blank screen?"
No problems with any other apps; it's just the All4 and Prime that fade to a darker black. No error messages etc.
on 29-09-2020 10:12
Hello autoq
Sorry for the delay in getting back to you.
If you ever need to post again after this
Start a new thread so it doesn't get missed
How is the App now, are you still getting the same blank screen?
Incase you need any help
I have sent you a private message to gain account access
Please ignore it if you dont require any assistance
Gareth_L
on 29-09-2020 10:17
Hi Chardy51,
Thanks for your post and welcome to our community.
Really sorry for any issues with All4 recently, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
I've tried the app from here and it's working fine, can you advise if you're still having this issue?
Let us know and we can advise further.