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Matt1995
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£50 credit

I did not receive my 50pound recommend a friend credit off my first bill. And looking at these forums it seems to be a common thing. 

Where do I go from here to get this sorted.

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Forum Team (Retired) Kath_F
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Re: £50 credit

Hi Matt1995,

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend
This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team



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