My mum has been without no internet and tv service and all there is a recorded message saying the engineer is on his way! I then ring the customer service number 150 and finally get through to be told it can take a further 2 days?! Why don't u contact your customers by email or text and just tell them or tell the truth on your recording?
My mums is disabled and housebound with nothing but silence but your technical team just put me through to billing customer service to refund just a tiny amount as legally you cannot charge her for the service you are not providing!
Terrible service from all departments in Virgin media and still there no guarantee, of when it will be fixed!