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Roger_Gooner
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Message 11 of 29
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Re: youtube app sound issue

I've never had sound dropouts from the V6's YouTube but I have it with the video posted. And here's another whose sound drops out every two seconds.

https://www.youtube.com/watch?v=2YF0cHn2pMU&t=247s

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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tomthemill
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Message 12 of 29
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Re: youtube app sound issue

any updates?

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philaggus
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Message 13 of 29
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Re: youtube app sound issue

I have the same problem with a load of videos and channels I'm subscribed to. Still does the same if I connect via my Samsung tablet too. Any update would be great!

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Roger_Gooner
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Message 14 of 29
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Re: youtube app sound issue

I did a bit of investigation and the videos with the sound dropouts are 1080p60 (which the V6 forcibly converts to 1080p50). If I change the resolution to 720p then there is no problem.

This is a very small sample, so I'd like to get more information as to why it appears as if a video conversion of 1080p60 to 1080p50 affects audio.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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philaggus
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Message 15 of 29
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Re: youtube app sound issue

Just tried lowering the resolution as suggested and it's worked! Just a pain having to alter it for every video! 

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Roger_Gooner
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Message 16 of 29
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Re: youtube app sound issue

Interestingly I have no problem when playing the same videos using the Firefox browser on my Windows 10 PC, so there is some problem with the V6 YouTube app and/or the V6.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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philaggus
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Message 17 of 29
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Re: youtube app sound issue

Same here. On Google chrome or samsung internet and even our old TiVo box it works fine so like you say looks like a problem with the v6 box

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Jimmy7
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Message 18 of 29
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Re: youtube app sound issue

Hi

We are having the same issue.  It's only with our V6 boxes (phones etc are ok), and after reading messages in this thread we reset it and tried other channels we are subscribed to.

This is only affecting 'The Tim Tracker' videos, well this morning anyway, we'll make a point of trying more videos from other channels throughout the day.

Thanks J

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Forum Team
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Message 19 of 29
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Re: youtube app sound issue

Morning Jimmy7, 

 

This does seem odd. Were you able to check other videos and channels? 

 

Joe_F 

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folpz
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Message 20 of 29
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Re: youtube app sound issue

Ditto, I have the same V6 only problem on some YT videos (higher resolution I think?) with sound stuttering but picture unaffected..

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