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v6 box keeps rebooting

joh76
Tuning in

my v6 box keeps rebooting,is there a problem

 

 

[MOD EDIT: Subject title changed for clarity]

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Accepted Solutions

Mine started to do this yesterday afternoon. It does seem to be more widespread than I thought. (Should I feel better that I'm not alone!)

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minichris
Dialled in

Same issue here, service status checker is also down.

hook
On our wavelength

Our has started doing this today. Will last about 15 mins and then reboot itself.

It was only when my wife mentioned other in our close have the same issue I came here.

I'll put it on for a bit now and report back.

 

hook
On our wavelength

So it was on for nearly an hour and has now just rebooted.

We've also discovered our 2nd box is also rebooting itself as well.

You can tell it's done it as it's on the 'Home' section when it reboots and you can also rewind to see how long it's been.

We have a third box which I'll keep an eye on as well. 

Has a new firmware been released?

hook
On our wavelength

3rd box has gone off now. 

and rebooted with a colour I’ve never seen before. It’s just off atm. 

no idea what’s going on  

46D59A69-D4E3-428E-8567-F92ADEA11639.jpeg

japitts
Very Insightful Person
Very Insightful Person

@joh76 wrote:

my v6 box keeps rebooting,is there a problem


This thread was started by @joh76 so I will ask them directly.

How long have you had this problem?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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It started at about 7:30am this morning, box is restarting itself every 20 minutes roughly.

I have an engineer booked for Saturday but feel this is a wider issue.

 

hook
On our wavelength

Since this morning. 

Fine last night. This morning bedroom box rebooted itself during morning news. Wife never thought anything about it. 

I’ve been working from home today and put on sky news and it kept doing it. Presumed it was a box issue. Mentioned it to my wife and she said others in our close had the same issue. Then she told me about the bedroom one. 

all 3 are doing it. 

This is happening with me too, it's getting annoying. Any help or advice would be much appreciated. 

hook
On our wavelength

Exactly the same here. My responses were in this thread, but have been stripped into another thread.