ultra hd channel sound breaking up

[kevb123]

ultra hd channel sound been broke for days?

[ozsat]

Do you mean on 999?

I've had it on for a while this morning with no issues.

[kevb123]

ultra hd channel on 228.

sound was fine on dolby to pcm now it sounds like its under water? sound works on just dolby.

[Hayley_S]

Hello @kevb123,

I am sorry for ay issues with your sound recently.

We have checked and we do not see any issues with the sound on this channel, are you still having this problem?

Please let me know.

Many thanks,

[kevb123]

yes using dolby to pcm audio setting works on every channel but as of a few weeks ago no longer on ultra hd channel. it sounds like its under water.

[newapollo]

Is it any different on channel 228?

[ozsat]

Do you still have this? I've got 228 on here with Dolby Digital set and hear no problems.

Is it all programmes or selected?

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@kevb123 wrote:

yes using dolby to pcm audio setting works on every channel but as of a few weeks ago no longer on ultra hd channel. it sounds like its under water.

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[Travis_M]

Hi @kevb123

Thanks for posting on our community forum!

Is the issue still ongoing now?

Regards