cancel
Showing results for 
Search instead for 
Did you mean: 

series link split in to multiple recordings?

Thomas83
On our wavelength

recorded ufc last night, it's on a series link and the single recording has been split in to 3? I do remember I turned the box in to standby a few times, would this cause the recording to split up? 

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

Putting a V6 into standby shouldn't cause split recordings - all recording activity continues as normal while the box is powered up. Rebooting the box, would cause this outcome.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thomas83
On our wavelength

is there any other reason why it would be split up ? 

japitts
Very Insightful Person
Very Insightful Person

Check the red status bar when you press "play" during each recording - are each of the 3 separate recordings clearly of the same programme? In other words, the red bar for each only partially fills the line, and each separate one complements the other two?

If so, the only other explanation for partial recordings is that you'd inadvertently cancelled the recording partway through, and then reinstated it a short time later. That also creates separate recordings.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thomas83
On our wavelength

yes so it was a 3 hour recording and each separate recording only had the red bar for a specific amount of time like 36 minutes 

Hi Thomas83,

Thanks for posting on our Community Forums and welcome back 😊
I am sorry to hear about this split during your recording! Do you remember there being any service issues around that time? 

An area fault on the day may have caused this, but I cannot see any outages ongoing at the moment. 

Could anyone else in the household accidentally cancelled the recording and then restarted it?

Thanks,

Meg