replacement remote control order - how to confirm order is placed and tracked

[bern]

We have broken our remote control 😞

We have reordered another one for our V6 TV for free (which is kind).

I am concerned if the order has gone through OK. We ordered last Sat so its not massively late yet.

However I am concerned as when I try to "track my order" it tells me "It looks like you don't have any open orders!"

When I go to the section where I originally ordered the remote and try and order another it tells me "Looks like you've ordered a new remote. It can take 3-5 working days for your remote to reach you so please sit tight" but I am concered the two messages seem to conflict especially as I received no email or phone confirmation that my remote order had been placed.

many thanks if you cna reassure me this is all usual (or not)

[japitts]

The website giving errors such as this will come as no surprise to most of the regulars around here.

The staff team should pick this post up in a day or so and hopefully confirm your specific situation..

[newapollo · Accepted solution]

Hi @bern 

Sorry to see about the mixed messages with a replacement remote.

You probably already know this, but just in case for now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[bern]

thanks @japitts and @newapollo, I didn't know that app existed @newapollo - thanks for that, I'll try it later