'order a new remote' page not working

[Fastra]

My v6 remote has gone a bit iffy on some of the buttons and the automatic 'order a new one' page isn't working, anyone any suggestions of how to quickly order a new one? 

[newapollo · Accepted solution]

Hi  @Fastra 

The quickest way is to call 150 from  a Virgin landline or mobile, or 0345 454 1111 and speak to Faults, option 2.

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone

If you don't want to be tied up on the phone you could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible

You could also try a different browser or clear the cache and cookies in your browser.

If you've downloaded the My Virgin app you can also oreder a remote by clicking on Help > TV > The remote is lost, damaged or not working  and follow the prompts.

You can also download the TV Control app to use as a temporary remote by following the links from this page 

https://www.virginmedia.com/help/services-support/apps 

[Fastra]

Thanks, just following this through now on text, which then transfers to what's app, then they send you the same link that doesn't work..! 

Now waiting to speak to a real person. 

[Fastra]

All sorted now, new remote should be with me in the next 5-7 days. 

[newapollo]

Hi again @Fastra 

Thanks for the update, glad to see you got there in the end.

Don't forget to download TV Control app, if the links aren't working just perform a search in the android/ios app stores

Stay safe and have a good Christmas and New Year