I am on mix bundle.
I am unable to watch certain on demand programmes , even though they are in my bundle.
Sky one on demand does not work, and even ITV box sets do not work. Im sure there are others but I have not been through them all.
It just tells me to "upgrade to watch", and subsribe even though they are part of my package.
A reboot did not help.
Anyone else getting this problem?
As usual no explanation from Virginmedia.
Things going from bad to worse.
Have you tried calling them? Will take a while to get a reply from a VM employee here (up to a week).
If you choose the 'thinking of leaving' option you get through to Retentions, who do a lot more than try to retain customers. If anyone can help you, they will.