new v6 controler and new box

[septicsam]

i have just installed a new v6 box no problem /but i cannot get the new controller to work the sound and mute on the set up please advise its probably something quite simple ,thanks  for your help my old controller works great regards septic

[newapollo]

Hi septic,

It's possible that you need to further test the new V6 remote and not just accept the first one that appears to work during the set up process.

The new remote may already be paired to a different TV (it happens, maybe even another V6 in your home if you have more than one)

Hopefully following the instructions on the following link will help you reset the remote and re-pair it.

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

[Zak_M]

Good afternoon @septicsam, 

Welcome back to the forums and thank you for taking the time to post.

Can you confirm that you have managed to follow the information from newapollo? 

Kind regards,

Zak_M