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gjr74
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new v6 box only stays on for 5 seconds

Anyone had this problem?

Upgraded to v6 box, followed set up / install instructions,  orange light comes on the box, green arrows looking for connection,  welcome page comes on TV then box switches itself off.  Spent over an hour last night checking connections etc and re-trying but to no avail.

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ozsat
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Re: new v6 box only stays on for 5 seconds

It sounds as if it is not connected correctly - but could be a faulty box.

You'll need a visit it would seem.

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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LittleMick73
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Re: new v6 box only stays on for 5 seconds

Hi did you call to initiate it as per the instructions.Regards Micky
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gjr74
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Re: new v6 box only stays on for 5 seconds

Hiya.

Yes, actually done it by text to activate and got confirmation.  Called virgin Wednesday night and took over 2 hours of being on hold and pushed from pillar to post but in the end never got sorted and got a tech visiting me tomorrow.  Think it's either the connection or a dud box.