Upgraded to v6 box, followed set up / install instructions, orange light comes on the box, green arrows looking for connection, welcome page comes on TV then box switches itself off. Spent over an hour last night checking connections etc and re-trying but to no avail.
Yes, actually done it by text to activate and got confirmation. Called virgin Wednesday night and took over 2 hours of being on hold and pushed from pillar to post but in the end never got sorted and got a tech visiting me tomorrow. Think it's either the connection or a dud box.