new v6 box already has someone else's netflix profile on it

[snooperoon]

Hi just received via courier and set up a supposedly new v6 box to replace my faulty Tivo box. Everything is set up fine, but gone into Netflix to put my account details in and there is already someones profile in there. Any ideas on what to do as i cant do anything to whats already in there. Thanks for any help with this.

[snooperoon]

It’s sorted now thanks one of neighbours told me what to do

[japitts]

What did you do to resolve it?

This is a user-community forum and someone else may well come here looking for help with a similar issue. Your explanation could help them.

[snooperoon]

Just logged out of whoever’s account it was & logged into mine. For some reason thought more had to be done tbh.

[Adri_G]

Hey snooperoon, thank you for your posts on our forum page and this thread.
We're sorry to hear you've had this problem with your Netflix account on our TV box, when your equipment is being replaced we always do this with a like-to-like box.
This can be new or good as new (refurbished) so there's a chance the previous user hadn't logged out of their account before.
Our apologies for this as it doesn't normally happen, could you please kindly confirm if it's all sorted for you and you can now use your own account for watching your favourite Netflix programmes without issues?
We're here to help, please give us a shout if you have questions or concerns too.

[snooperoon]

It’s all sorted now thanks for asking

[Kain_W]

Thanks for the update snooperoon,

I'm glad that this is sorted for you, do pop back up if you require further assistance.

All the best,