on 23-08-2021 12:20
hello can any body help , have v6 tivo and remote stopped working with new battery
regards thanks in advance
Answered! Go to Answer
on 23-08-2021 12:31
Hello Tre
Many thanks you have done all relevant troubleshooting.
What I will do is to this escalated to the VM forum team they will back to post.
Regards Mike
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on 23-08-2021 12:24
Hello Tre
Many thanks for you post.
I see you have changed batteries excellent. Does the remote operate you TV ?
Regards Mike
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on 23-08-2021 12:28
hi mike thanks so quick and no tv and no light on remote no matter button
regards thanks
on 23-08-2021 12:31
Hello Tre
Many thanks you have done all relevant troubleshooting.
What I will do is to this escalated to the VM forum team they will back to post.
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-08-2021 12:49
Hi @TRE,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're having some issues with your remote!
We're more than happy to help you resolve this.
You can order a replacement remote via our website. Please take a look at our Damaged, Lost or Not Working Remote page for more information on how to order a replacement.
If you experience any other TV Faults, we have more than enough resources to help you find the help you need.
Please let us know if you need any further help. We're more than happy to assist.
Thanks! 🙂
on 23-08-2021 13:05
hello and thanks , done steps but not worked unable to order on line as have never stated account and not used phone id in long time
regards and thanks
on 23-08-2021 14:22
Hi TRE,
Try ordering the remote via this link instead virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app
On the same page are instructions and a link to download the TV Control app which you can use as a replacement for your remote until you receive a replacement.
on 23-08-2021 15:06
sorry long time ,try to log in but no ID thanks for help
on 23-08-2021 16:19
Hey @TRE,
I can arrange for a new remote to be sent out to you but first we would need to confirm a few details via a private message, so that we can get the process started.
Please look out for my message and we can get started.
Regards,
Steven_L
on 24-08-2021 13:36
Thanks for confirming your details @TRE.
I have arranged for your delivery of a new remote control and If you need information about the delivery, it can be found on your online account and clicking My Account and Track Your Order, you will also receive your tracking information via text message or email from our delivery partner.
Regards,
Steven_L