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barks340
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clear button not working any more

Hi 

My remote clear button has stopped working , is it something you have changed or my remote 

the rest of the buttons and functions are ok so i thought it was something virgin has removed 

It was handy to delete whole folders rather than one at a time hope its the remote

Many thanks in advance

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Cueball99
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Message 2 of 6
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Re: clear button not working any more

Try restarting the box. If that doesn't fix it then call in and request a new remote.

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barks340
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Message 3 of 6
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Re: clear button not working any more

i have tried restarting the v6 box but still nothing must be the remote
I thought it was something Virgin had removed as the rest of remote works fine

Many Thanks for quick reply

 

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Cueball99
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Message 4 of 6
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Re: clear button not working any more

Still works on one of my remotes. Funnily enough my other remote stopped working completely last weekend, phoned up earlier today and managed to get through straight away and ordered a new one.  So it's not all bad news for the overseas call centre's!

 

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Forum Team
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Message 5 of 6
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Re: clear button not working any more

Hi barks340, 

 

Thanks for your post. If you text the cable team on 07533051809. We can get a new remote ordered for you 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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barks340
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Message 6 of 6
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Re: clear button not working any more

many Thanks will do
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