on 22-09-2021 21:02
on 22-09-2021 21:25
Hi radfordred,
I've just tried the channel - Quest HD on 169, and it seems to be working for me.
Is it showing greyed on your guide, and does channel 213 - Quest +1 work for you?
on 22-09-2021 21:25
on 22-09-2021 21:28
What happens when you try to watch Channel 169? Are there any error messages or codes on-screen?
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on 22-09-2021 21:33
plus 1 works fine and it doesn't show grey on guide.when I put channel on it just goes scrambled
22-09-2021 21:38 - edited 22-09-2021 21:40
on 22-09-2021 21:51
when I switch from a channel to 169 it shows a very scrambled picture of the previous channel
on 22-09-2021 21:58
Strange ...
Presuming all the cables are firmly connected, and are the right ones, which would seem so, given you are having no issues with other channels, I'd still be inclined to reboot the box first, it would rule out some things.
But there are more experienced members on here that could help you with this if the reboot doesn't help.
22-09-2021 21:59 - edited 22-09-2021 22:00
That sounds like either a tuner or signal fault, nothing to do with your EPG or channel guide.
Reboot your box once if you've not already, if symptoms persist you have a fault that will need VM intervention.
At that point - check for known issues using 0800 5610061 and if nothing's reported, you'll be best to call in to faults.
Alternatively, VM staff will respond on here but it may take a few days.
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on 27-09-2021 10:19
Hi radforred,
Welcome to the Community and thanks for posting.
I am very sorry to hear you have been experiencing some issues with the channel 169.
Are you still having this problem today? If so, can you please advise if you have had a chance to check the service?
Also, do you have more than one box in the home and if you do, is this happening on all of them?
Let us know and we will be happy to assist further.
Thanks
on 27-09-2021 21:25
hi its all good now thanks