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Lulabeth95
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black screen

Hi there, I just bought an episode of the walking dead through the virgin media store and when I go to watch it there is sound but no picture. Absolutely everything else is fine on the TV. And when I cancel the episode the picture comes back. Help? 

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Forum Team
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Re: black screen

Hi Lulabeth95, 

 

Thank you for getting in touch with us here on the Community. 

 

I am sorry to hear you have not been able to view the episode of The Walking Dead. 

 

The Store does work a little bit differently so have a dedicated team on hand to handle any query you may have. You can reach the team by calling 0800 027 0801.

Please let me know how you get on 🙂 

 

Thanks 

 

Nat
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