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Lulabeth95
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black screen

Hi there, I just bought an episode of the walking dead through the virgin media store and when I go to watch it there is sound but no picture. Absolutely everything else is fine on the TV. And when I cancel the episode the picture comes back. Help? 

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Forum Team
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Re: black screen

Hi Lulabeth95, 

 

Thank you for getting in touch with us here on the Community. 

 

I am sorry to hear you have not been able to view the episode of The Walking Dead. 

 

The Store does work a little bit differently so have a dedicated team on hand to handle any query you may have. You can reach the team by calling 0800 027 0801.

Please let me know how you get on Smiley Happy 

 

Thanks 

 

Nat
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