black screen but menus visable

[richardmead1971]

Hi  All

i have changed the settings on my v6 box to 1080p and tried 2160p

as per previous posts

no joy the menus are there but when you select a channel you get a black screen.

i have tried a different hdmi cable with the same results

can you help please

[japitts]

Can you watch OnDemand programmes?

Do you get any error codes or message on the blank screen?

Did you reboot yout V6 after changing the video output?

[Zak_M]

Good morning @richardmead1971 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

The advise japitts has provided would be our first port of call, please could you let us know if any of the above occur?

Kind regards,

Zak_M

[newapollo]

Hi richardmead1971,

As per japitts, "Did you reboot you V6 after changing the video output?" This should clear the issue, if it didn't please try the following.

You can force the screen to reset and it will display in the basic  576p resolution. This will allow you to go into the V6 settings and change the video output again.

Using your remote control press Thumbs Up, Thumbs Down, 4, 8, 0, Clear

You should now be able to see the screen again, so using your remote 

Press Home  > Help & Settings >  Settings > Video Output > Video Output Format

Either go to Auto detect to run a test of your TV’s display options. It will then ask you to confirm the new display selection  or choose  Test Formats to run a quick test on the Virgin TV V6 box and follow the onscreen guides