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amazon prime

zimmerphrame
On our wavelength

anyyone know why amazon prime isn't working? anyone have the same problem? i start it up and all i get is the amazon title screen. it hangs on that and doesn't go past. netflix is working ok at the moment. i've tried rebooting, and reconnecting network. still not working. amazon is working fine on pc,phone and chromebook... if its not prime video, its netflix...i've just about had enough of the V6 box...

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

If Netflix is working OK, that proves your V6's internet connection is working which is often half the battle.

Your description sounds like there's an issue with the Prime platform currently.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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1 REPLY 1

japitts
Very Insightful Person
Very Insightful Person

If Netflix is working OK, that proves your V6's internet connection is working which is often half the battle.

Your description sounds like there's an issue with the Prime platform currently.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks