Youtube

[stuxter]

Has youtube app received an update overnight.

Struggling with fast forward and rewind functions.

Does not move smoothly and then get spinning circle of dots and then becomes unresponsive.

[Akua_A]

Thank you for the update @tomthemill.

If the issue ongoing today? Is the app still running slow? 

I have been able to access your account to take a further look at this. However I am unable to access any hub data currently. Are you able to reboot the hub so I can further look into this?

Thanks,

[tomthemill]

Yeah, it's still running slow.

[Zoie_P]

Hi Tomthemill,

Thanks for your reply.

As advised above we will need you to do a pinhole reset. I can see this has not been done since we advised, if you could, we can run further tests. You can see here how to perform a pinhole test.

Zoie

[tomthemill]

There's clearly an intermittent error in the app that's making it run sluggishly.

It was running smoothly last week but started being sluggish again yesterday.

[Paul_DN]

Hi tomthemill,

Thanks for coming back to us, I have had another look our end and can see you still haven't done a pin reset as advised previously, can you try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards?

Regards

Paul.