Youtube

[stuxter]

Has youtube app received an update overnight.

Struggling with fast forward and rewind functions.

Does not move smoothly and then get spinning circle of dots and then becomes unresponsive.

[stuxter]

Hi.

There does not seem to be any way to upload a video directly from my phone. I can i can upload an image but not an mp4

[Akua_A]

Are you able to upload the video elsewhere and then link it here for us to see?

If not, we would be happy to take a look at the pictures.

Many thanks,

[stuxter]

Please see video link below regarding this issue.

https://youtu.be/51BkY9gcS58

[Steven_L]

Thanks for coming back to us @stuxter.

Are you having any issues with your internet connection aswell as the Youtube app?

I ask this as it could be an issue with Youtube connecting correctly.

Regards,

Steven_L

[stuxter]

I have run a continous ping test and its between 14 and 19 ms, so no issues there.

FYI. Getting same issue on 2nd V6 box also

[Steven_L]

Thanks for coming back to us @stuxter.

I have looked further into your account and can see a large amount of errors on the system that seems to be the cause of the issues that you're having with Youtube.

I will need to book an engineer visit to have this resolved for you but firstly we would need to confirm a few details, so that we can get this booked in for you. I will send a private message over in a moment to request the details that we need. 

Regards,

Steven_L

[Steven_L]

Thanks for confirming your address details @stuxter.

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

Regards,

Steven_L

[Steven_L]

Hey @stuxter,

How did the engineer visit go today?

Regards,

Steven_L

[stuxter]

Hi

The engineer did call.

As per my original post, he agreed that a recent update has caused the issue and he would look into this further.

[Steven_L]

Thanks for coming back to us @stuxter.

I hope that the engineer can get back to you very soon with an update on this issue.

Regards,

Steven_L