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YouTube not working

straughan1991
Joining in

YouTube is not working on my virgin media v6 box and when I ring they say there is nothing wrong when clearly there is 

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

In that case, the problem is potentially app-specific and so a restart is the first thing to try

Home > Help & Settings > Clear or restart

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See where this Helpful Answer was posted

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

I've moved your post to the V6 board on this forum.

Can you explain what happens when you try to use the YouTube app on your V6?

And do other internet-based functions such as OnDemand, work on your same box?

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Yea everything else seems to work apart from YouTube, and it’s just has the loading circle and that’s it 

japitts
Very Insightful Person
Very Insightful Person

In that case, the problem is potentially app-specific and so a restart is the first thing to try

Home > Help & Settings > Clear or restart

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks for your post @straughan1991,

Can you please advise me if the suggestion by @japitts has been attempted?

If so, did this fix the issue? 

Kindest regards,

David_Bn

Hi

We've been experiencing the same problem and restarting the box worked 👍