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YouTube Prime Apps Not Working

steelmartin9999
Joining in

YouTube and Prime Apps have stopped working. 

Tried reset box and deleting data.

Netflix app still working. 

Just broken last few days (24th May 22 today) 

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

What happens when you try to use YouTube or Prime?

If Netflix still works, the V6's internet connection is working - which would suggest this is an app-specific issue. That's often resolved by retrying or restarting.

Can you view OnDemand programmes OK? That's a further test of the internet connection.

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Also bbc I player and channel 4 apps not working. When I try to open I get a swirling/buffering symbol for a few seconds then it goes back to the menu. 

japitts
Very Insightful Person
Very Insightful Person

Just to avoid doubt then, try a restart via the Help & Settings > Clear or restart  menu.

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As I said in the question of already done a restart

If the V6 is connected to the hub by WiFi use an Ethernet cable instead.

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Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection