on 13-02-2022 07:57
Hello everyone,
When I upgraded from the TiVo Box to the V6 Box I stupidly thought that the recordings coukd be transferred over.
I am now moving from London to Nottingham with all the same equipment/boxes, will my recordings still be there?
Apologies if it’s a dumb question, much appreciation in advance for anyone who takes the time to reply - it will save me much needed minutes (hours?) on the phone to them again.
Miri.
Answered! Go to Answer
on 13-02-2022 08:38
@mdeb wrote:When I upgraded from the TiVo Box to the V6 Box I stupidly thought that the recordings coukd be transferred over.
A change of box means a change of hard drive, and your recordings are lost.
@mdeb wrote:I am now moving from London to Nottingham with all the same equipment/boxes, will my recordings still be there?
Moving your existing equipment from location A to location B won't affect your recordings, they will still be accessible.
If you are converting a V6 to 360, that is a change of software platform and includes a reformat of your box's hard drive. All recordings & series links are lost.
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on 13-02-2022 08:10
If you get upgraded from the v6 software to the 360 software you will loose all recordings
on 13-02-2022 08:15
Thanks so much for your answer - no mention was made of this when I arranged the installation at my new home.
I assumed that everything was remaining the same. I’ve had the v6 Box for about 4 years.
I think I may have to call them again after all to find out.
Thanks again.
on 13-02-2022 08:38
@mdeb wrote:When I upgraded from the TiVo Box to the V6 Box I stupidly thought that the recordings coukd be transferred over.
A change of box means a change of hard drive, and your recordings are lost.
@mdeb wrote:I am now moving from London to Nottingham with all the same equipment/boxes, will my recordings still be there?
Moving your existing equipment from location A to location B won't affect your recordings, they will still be accessible.
If you are converting a V6 to 360, that is a change of software platform and includes a reformat of your box's hard drive. All recordings & series links are lost.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-02-2022 08:53
Thanks for clarifying, you’ve been most helpful.