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on 04-12-2021 12:47
My remote is no longer reacting to the volume/mute buttons. I’ve followed all instructions (using remote & settings) for pairing the remote with the V6 but I still can’t get volume or mute buttons to work. All others are fine. Volume and mute flashes green when pressed (others flash red) when pressed. If that helps??
Answered! Go to Answer
on 04-12-2021 13:07
Hi @AnnS2
I know it sounds silly, but have you tried new batteries?
If that doesn't work you should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
For now you could download the TV Control app and use that until you receive a replacement remote
https://www.virginmedia.com/shop/tvgo-tvcontrol
Or you can wait a day or two for Forum Staff to pick this up for you.
on 04-12-2021 13:07
Hi @AnnS2
I know it sounds silly, but have you tried new batteries?
If that doesn't work you should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
For now you could download the TV Control app and use that until you receive a replacement remote
https://www.virginmedia.com/shop/tvgo-tvcontrol
Or you can wait a day or two for Forum Staff to pick this up for you.
04-12-2021 13:49 - edited 04-12-2021 13:50
Hi Ann
You can easily check the battery power by following the instructions below ... On your remote:
Home > Help and Settings > System Info > System Info > then 'Ch Down' twice to: Remote Battery Level ...
It will give you a level as a percentage. Unless it's really low then you can likely dismiss it being a battery power issue I think.
🤞
on 05-12-2021 08:22
Thanks for replies. Battery 79%. Think I may request new remote.
on 07-12-2021 09:52
Hi @AnnS2
Thanks for posting and welcome to the community.
Have you been able to order the new remote since posting?
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 07-12-2021 12:41
Hi, yes I found the link to order new remote. Thanks so much for your help. This forum is so helpful.
on 09-12-2021 13:23
That's fantastic news @AnnS2
Have you received your delivery already or does your online account confirm the order?
Regards
Lee_R
on 09-12-2021 14:57
Hi Lee, yeah delivery arrived today. I'm very impressed. Thank you.
Ann
on 10-12-2021 11:01
Oh no!!! I’ve followed all the instructions for pairing my new remote and I still have the same problem. 🙈. All buttons work except volume and mute. Aaagh. Is it my tv??
on 10-12-2021 12:12
Hi again @AnnS2
Sorry to see you are still having issues with the remote.
Please can you try following the website instructions? tv-remote/not-working-v6
If that fails try using the method you tried first, but do it this way instead.
Click on Home > Help and Settings > Help > Set up Remote. Follow instructions there it should give you a series of codes to try. You can also put 0999 in place of the code and press channel up until the TV turns off, then press ok.