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Virgin box

ashleighdochert
Joining in

on ‎20-08-2021 00:47

Hello,

My virgin box keeps restarting every 10 minutes and I’m not sure how to fix it and it also won’t connect to the internet even though my internet is working fine

Thanks in advance

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎20-08-2021 08:34

Any TV box that's restarting by itself has a fault and I'd recommend reporting it. Chances are the box needs replacing.

Either call in - 150 (from a VM phone) or 0345 4541111 (From any other phone) Or wait on here for a staff response which may take a couple if days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

on ‎23-08-2021 09:12

Hi ashleighdochert

 

Thanks for posting and welcome to the community,

 

Apologies for the TV issue. I can see you have spoke to the team and they booked a tech visit but then this was cancelled. Has everything been resolved?

 

Let me know if you need further assistance

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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ashleighdochert
Joining in
In response to John_GS

on ‎23-08-2021 09:42

Yes everything has been resolved thank you 

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Paul_DN
Forum Team
Forum Team
In response to ashleighdochert

on ‎25-08-2021 09:51

Hi ashleighdochert,

 

Thank you for confirming your issue has now been resolved, if you do have any further issues or just need a question answering please do not hesitate to reach out again.

 

Kind regards

 

Paul.

 

 

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