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Virgin box glitchig

Sammr
Joining in

on ‎12-01-2022 19:51

Hello,

We have a problem with our virgin box. When we change channel it takes about 30 seconds to load, there is a black screen then an error message saying there is a problem with the channel and then it finally loads. Trying to get from a recorded show back to TV it freezes also and again takes time to load. 

We have tried to reset the box but it has not helped. 

Is anyone able to help please?

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎12-01-2022 20:16

It doesn't sound very well!

You can try calling it in as a fault, the worst case is that it'll get replaced.

You could also try working through the various resets under the Help & Settings > Clear or restart menu, all have on-screen guidance as to what you'll lose.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎15-01-2022 09:56

Hi @Sammr thanks for posting and welcome to our community.

Sorry to hear you're having issues with your TV service.  I'd love to take a closer look on your behalf.  I am going to send you a private message.

Regards

 

Lee_R

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