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Peachey169
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Virgin box V6 - no signal / picture

Hi there

My box powers up, but no signal / picture to TV - have tried different HDMI cables and even another TV - other kit works, but nothing from the box - it powers up, lights on (nobody home!)

Any suggestions or is it a new box job?

thanks in advance

Richard

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Ian_H2
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Re: Virgin box V6 - no signal / picture

 Hi Richard,

Exactly the same issue as I am experiencing. Hope you have better luck speaking to support than I did. Still waiting for a callback! 

Ian

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Peachey169
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Re: Virgin box V6 - no signal / picture

 Call centre, usual stuff, turn it off, turn it on, check TV inputs etc

Engineer booked, late Monday, we’ll see...

My feeling is that the box is dead...

 

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Re: Virgin box V6 - no signal / picture

Hi Peachey169, 

Thanks for posting, sorry for the problems you've been having. 

Let us know how the technician visit goes for you. 

Many thanks, 

Dan_M
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Peachey169
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Re: Virgin box V6 - no signal / picture


@Dan_M wrote:

Hi Peachey169, 

Thanks for posting, sorry for the problems you've been having. 

Let us know how the technician visit goes for you. 

Many thanks, 


Technician was excellent 

Fried box following the recent storms, just 1 of many apparently, signal cable now has a protector section, and new box

Now to replace the TV as the box fried the HDMI inputs when it went bang...

 

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