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Maddisario
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Virgin V6 box intermittently cutting out

Hi,

I installed a V6 box a while ago and after a number of issues, eventually traced to the HDMI cable it is up and running.

However, the box cuts out (picture and sound) for a split second every now and then. Sometimes it can be hours before it does it and other times it can be within minutes of running the box up and the issues are intermittent, e.g. it may cut out 5 times in 30 secs or just once or twice an hour.

My girlfriend spoke to Virgin a while ago who suggested checking connections and resetting the box, both of which I have done.

Any ideas what the issue could be please community?

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Parrotperson
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Re: Virgin V6 box intermittently cutting out

I had similar. I replaced my v expensive HDMI cable with a heap one from B&q I think and it’s not done it since. Worth a try?
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Maddisario
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Re: Virgin V6 box intermittently cutting out

Hi,

I'll try another cable and see if it resolves the issue. The cable is the one Virgin provided in the box.

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Maddisario
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Re: Virgin V6 box intermittently cutting out

Cheers Parrotperson I did the same with Amazon basics cable and last 8 hours no issues so looking good.

Strange it only happened intermittently.
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Maddisario
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Re: Virgin V6 box intermittently cutting out

Spoke to soon the problem still exists. 

Any other suggestions Community?

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